Terms of Service

JibuSasa lets an organization answer WhatsApp enquiries automatically using its own knowledge base and its own AI provider, hand conversations to staff, and follow up with customers who go quiet. Features may change over time as we improve the product.

• Accurate details. Provide accurate information when registering and keep it up to date.
• Credentials. You are responsible for keeping passwords and API keys secure, and for activity that happens under your account.
• Staff. You are responsible for the people you invite to your organization and how they use the console.
• Eligibility. You must be able to form a binding contract and must be authorised to act for your organization.

You are responsible for the messages sent from your WhatsApp Business number. You agree to comply with the WhatsApp Business Messaging Policy, the Meta Platform Terms, and any applicable law on electronic communications and marketing.

• Consent. Only message people who have opted in to hear from you.
• No spam. Do not use the service for bulk unsolicited messaging.
• Honour opt outs. Stop messaging people who ask you to stop.
• Lawful content. Do not send unlawful, deceptive, harassing, or infringing content.

Meta may restrict or disable your WhatsApp number if these rules are broken, and we have no control over that decision.

You keep ownership of the knowledge documents you upload and the conversations conducted through your number. You grant us the limited right to host, process, and transmit that content solely to operate the service for you, including sending relevant extracts to the AI provider you configure.

You confirm you have the rights and permissions needed for the content you provide, and for the personal data you process through the service.

The service depends on third parties, including Meta for WhatsApp delivery and the AI provider you choose. You supply your own AI provider API key and are responsible for the usage charges that provider bills you. Their terms apply to your use of their services, and we are not responsible for their availability, pricing, or output.

Replies are generated by an AI model and may occasionally be incomplete, outdated, or wrong, even when grounded in your knowledge base. You are responsible for reviewing your knowledge content and for the messages sent from your number. Do not rely on the assistant for legal, medical, financial, or other professional advice, and put a person in the loop for decisions that matter.

You agree not to:

• Break the law. Use the service for unlawful, harmful, or fraudulent purposes.
• Interfere. Disrupt, overload, probe, or attempt to gain unauthorised access to the service or another tenant's data.
• Misuse access. Reverse engineer, resell, or provide the service to third parties except as agreed with us.
• Impersonate. Misrepresent who you are or who is sending a message.

You may stop using the service and close your account at any time. We may suspend or terminate access if you breach these terms, if your use creates risk or legal exposure, or if required by a provider such as Meta. Where practical we will give notice first.

On termination your right to use the service ends. We will delete or return your data in line with our Privacy Policy.

Any fees, billing cycle, and refund terms for JibuSasa will be those presented to you at the time of purchase. Charges billed to you directly by Meta or your AI provider are separate and are your responsibility.

The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted, error free, or that AI output will be accurate.

To the fullest extent permitted by law, JibuSasa will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the service is limited to the amounts you paid us for the service in the twelve months before the event giving rise to the claim.

You agree to indemnify JibuSasa against claims, losses, and expenses arising from your content, your messaging practices, or your breach of these terms or of applicable law.

We may update these terms as the service evolves. When we make material changes we will update the date at the top of this page and, where appropriate, notify account holders. Continued use after changes take effect means you accept the updated terms.

These terms are governed by the laws of Kenya, and the courts of Kenya will have jurisdiction over any dispute, without affecting mandatory consumer rights you may have where you live.

Questions about these terms? Email legal@jibusasa.app.